Shipping Information

At GoGemx, we want to ensure that you receive your moissanite treasures in a timely and secure manner. We take great care in processing and delivering your orders. Below, you’ll find details about our shipping policies:

Order Processing Time:

  • For products in stock, we typically process and ship your order within 2 business days after receiving payment.
  • Customized items, crafted to your unique specifications, require additional time. These orders are typically shipped within 5 to 8 business days.

Shipping Methods:

Choose from trusted carriers like DHL, FedEx, and EMS (Express Mail Service) for secure and timely delivery. We’re here to accommodate your specific shipping preferences and requirements, so feel free to reach out to us with any special requests.

Please note that shipping times and fees may vary based on your location, chosen carrier, and the size/weight of your order. During checkout, you’ll see the shipping cost associated with your order.

For international shipments, customs processing may affect delivery times. Once your order ships, you’ll receive a tracking number to monitor its progress until it arrives at your doorstep.

Shipping Times:

Shipping times may vary depending on your location and the chosen shipping method. As a general guideline:

  • Domestic (within your country): Typically 1 to 3 business days.
  • International: Generally 3 to 10 business days, although it may vary based on destination.

Please note that these are estimated shipping times, and factors like customs processing may affect delivery times for international orders.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your package until it reaches your doorstep.

Shipping Fees:

Shipping fees are calculated based on your order’s weight, size, shipping destination, and selected shipping method. During the checkout process, you will see the shipping cost associated with your order.

Questions or Special Requests:

If you have any questions about our shipping policies, need assistance with your order, or have special shipping requests, please feel free to contact our customer support team. We’re here to provide you with a seamless and enjoyable shopping experience.

Thank you for choosing GoGemx. We look forward to delivering the brilliance of moissanite to your doorstep with care and precision.